Refund policy
30-day returns
You have 30 days from the day your order is delivered to return it for any reason. You do not need to justify the reason.
We pay return shipping
We provide a prepaid return label. There is no restocking fee and no deduction from your refund.
Condition
Please return the item with all included accessories. Normal use is fine — we expect you to have actually tried it.
How to start a return
Email support@grimewell.com with your order number. We will send the return label within one business day.
Refund timing
Once the return is scanned by the carrier, we issue the refund within 2 business days. Your bank or card issuer typically takes a further 5–10 business days to post it to your account. We do not control that part and cannot speed it up.
Items that arrive damaged or faulty
Email us a photo. We will replace the item or refund you in full, whichever you prefer, and you do not need to return the damaged item.
Orders that never arrive
See our Shipping Policy. If your order passes 20 business days, we replace or refund without requiring a return.