Shipping policy
Where we ship
We ship within the United States. Shipping is free on every order.
Cost
Shipping is free on every order. There are no surcharges at checkout.
How long it takes
Orders are dispatched within 2 business days and arrive in 8 to 12 business days. Our products ship directly from our manufacturing partner, which is what allows us to price them the way we do. We would rather state that clearly here than surprise you after you have paid.
Tracking
You will receive a tracking number by email within 48 hours of your order being dispatched. We also email you when the parcel enters the country and when it is out for delivery. If your tracking has not updated in 5 days, email us and we will chase it.
If we cannot ship on time
If we are not able to ship your order within the time stated above, we will email you before that window ends. That email will tell you the new expected date and give you a choice: agree to the delay, or cancel for a full refund.
If you do not reply, we will treat that as a cancellation and refund you in full. You never have to chase us for a refund on an order we failed to ship on time, and we will not hold your money while we wait for stock.
Refunds for delayed orders are issued to your original payment method within 7 days of the cancellation.
If it never arrives
If your order passes 20 business days without arriving, contact us and we will replace it or refund you in full, whichever you prefer. You do not need to return anything that never arrived.
Incorrect addresses
If an address is entered incorrectly and the parcel is returned to sender, we will resend it once at no charge. Please check your address at checkout.